Store policies, refunds and repairs

To Our Visitors

This website is operated by My Gemme on this website, the terms “we”, “us” and “our” refer to My Gemme

Offers this on this website, including all information, tools and services available, obligate upon your acceptance of all terms, conditions, policies and notices stated here.

When visiting our website and/ or purchasing something from My Gemme you engage in our “Service” and agree to be bound by the following terms and conditions, including the additional terms and conditions and policies included. To all users of this sire, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content, those services and terms apply. Please note that by using this Website you agree to comply with, and be bound by, the revised terms without warning. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. This policy applies to all users of this Website and is effective as from september, 2023. If you have questions about our policy or do not agree with it, please contact before visiting

Refunt policy and repairs

As a member of the EU, you are eligible to have the right for a 14 day return window. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Also the original packaging needs to be in unused condition. You’ll also need the receipt or proof of purchase for your return.

To start a return, you can contact us at If your return is accepted, we’ll send you turn shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The cost of the return shipping will be deducted from the refund. Items which are not in the same condition or used, cannot be accepted and will be returned to you.

You can always contact us for any return question at

Customized orders and Ethiopian opal necklaces cannot be returned and therefore excluded from our refund policy.

Repairs are part of our services and can be done by contacting us first, so we can start the acceptation process for the repairs. There can be no rights obtained for the reparation time and costs. Reparation time, costs and process will be discussed on forehand before accepting the repair. Costs related to the repair of our jewels, such as shipment and material costs are charged to the customer. All costs are on forehand discussed with the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

All sales outside the EU are final and orders cannot be refunded but can be exchanged. All orders ship including insurance and door to door tracking.


E-mail us to arrange an exchange, exchanges are also accepted outside the EU.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

My Gemme
Paukstraat 2, 4462MK, Goes
The Netherlands
Chamber of commerce number: 90994477



By purchasing on this website, you understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

By visiting our website, you strictly agree not to reproduce, sell, copy, resell, duplicate, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We reserve the right to refuse service to anyone for any reason at any time.

Collection and Use of Personal Information

When shopping at our online store, we respect your privacy and want to share how we use and protect the personal information you give us when visiting You may be able to browse our website without giving us your information. However, additional services may be available if we have certain information about you (provided either by written or oral consent). We therefore may collect the following information:

  • Account registration information (name, telephone number, mailing address, and email address).
  • Billing information, transaction and credit card information (if a purchase is made at
  • Purchase information.

By contacting us, we may keep a record of the correspondence as well as information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. Please be advised that any personal information made available to My Gemme by you is done so voluntarily, with your knowledge and agreement when making a request, submission or registration for services from My Gemme. Registration or other forms may contain both mandatory fields and non-mandatory fields; if you choose not to complete the mandatory fields then My Gemme may not be able to respond to your request or activate your option choices.

The purpose of the collected information is to provide you with excellent service, to keep internal records, to improve our products and service offerings, and to communicate with you by email, telephone or post if you have purchased our products or indicated that you would like to subscribe or be contacted with any additional information.  If you have purchased a product or requested information from us, you will be placed on our mailing list and will receive mailings by post and/or email. If you do not wish to receive the above information please email your request to, so we will unsubscribe you from the mailing list. We would like to provide you with information about new products, promotions, special offers and other opportunities which we think are suitable for you. We may send you this information by mail, email, or telephone and, if you purchase a product from us, we may keep your information for future mailings. If you are a client or have made any inquiries we may contact you regarding your purchase or other related matters. We may email you information about our products, services and events that may be of interest to you by way of informational emails. If you do not want your information used for direct or email marketing purposes please email your request to

My Gemme does not sell, rent or disclose any of your personal information. We will not transfer or disclose your personal information for any reason other than to the third party suppliers and vendors we engage to run our business, our affiliates, our employees as defined by applicable Dutch law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy, or a purchaser or potential purchaser of our business, unless we have your permission or are under a duty to disclose your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements or to protect the rights, property or safety of My Gemme, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

You may request details of personal information we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department by email at

If you wish to have your details removed, changed from our contact database, please write to our customer services department email at as soon as possible. We will delete, correct or update any information as soon as possible.


There may be, occasionally, information on our site or in the Service that contains typographical errors, inaccuracies or negligence that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability of products. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no commitment to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or update.



In addition to other prohibitions as described in the Terms of Service, you are prohibited from using the site or its content fort he following reasons:

  • for any unlawful purpose;
  • to solicit others to perform or participate in any unlawful acts;
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, religion, ethnicity, race, age, national origin or disability;
  • to submit false or misleading information;
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  • to collect or track the personal information of others;
  • to spam, phish, pharm, pretext, spider, crawl, or scrape;
  • for any obscene or immoral purpose;
  • to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, neither represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You clearly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

My Gemme shall, In no case, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via this service.


Cookies will be used for certain parts of this website, including but not limited to session cookies, persistent cookies and web cookies. Cookies are files that store information on your hard drive or browser and allow us to identify that you are a repeat visitor of They make it easy for you to maintain your preferences on, and allow us to see how you use the Website. This enables us to tailor our website to suit your preferences and measure usability. Cookies are used to record your session information (i.e. products you purchase from to record the web pages you choose to view; and to record information you input for our database, among other purposes.

You can choose to disable the cookies from your browser and delete all cookies stored on your computer. We will not use information obtained from cookies that identify individual customers for marketing purposes.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right, at our sole judgement, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


The prices for our products are subject to change without notice.

There will not be any liability from us to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.


We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please note that we are working mostly with natural products and therefore all of our designs can vary slightly.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.if you are not satisfied with your purchase you can return your item, according to our return policy, within 14 days after receiving your item.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy or contact us.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Applicable Laws (excluding any links) is owned and controlled by My Gemme from its offices within the Netherlands. By accessing, both you and My Gemme agree that the statutes and laws of the Netherlands, without regard to conflict of laws, will apply to all claims and matters relating to this Website or the use of this Website. You agree to the exclusive personal jurisdiction and venue of the Superior Court of the Netherlands.

Visitors to are responsible for their own compliance with local laws regarding Website use and access.


All content on this site is the property of My Gemme. Unauthorized use of any content on is not permitted. You may not download or save a copy of the Website or any portion thereof, for any purpose. All rights reserved.


Due to screen defaults and photography techniques certain pieces may appear slightly larger or smaller than in actuality, stones may appear lighter or darker than in actuality and the color gold color may vary from that in actuality.

No Website Warranty

The Website  is provided “as is,” “where is” and “as available,” without warranty of any kind, either express or implied. Without limitation of the foregoing, My Gemme  specifically disclaims any and all warranties, including, but not limited to: (i) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, usefulness, or otherwise of the content of the web site; and (ii) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose. This disclaimer of liability applies to any damages or injury caused by the web site, including without limitation as a result of (1) any error, omission, deletion or defect in the content, or (2) any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tort, negligence, defamation or under any other cause of action. My Gemme does not warrant or guarantee (1) that any portion of the Website will be free of infection by viruses, worms, trojan horses or anything else manifesting contaminating or destructive properties; or (2) that access to the web site will be uninterrupted or error-free.

My Gemme does not warrant or make any representations regarding the use or the results of the use of the materials in this web site. You agree, by using this Website, that your use of this Website is at your sole risk, that you (and not My Gemme or any of its agents) assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this Website, and that you (and not My Gemme or any of its agents) shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this Website.

Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.


Industry –standard encryption technologies is used by My Gemme to ensure the safe internet transmission of your information when you engage in an e-commerce purchase transaction. We have implemented suitable physical, electronic and managerial procedures to secure the information we collect online, to prevent unauthorized access or disclosure. However, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security. Passwords (either given by My Gemme or self selected) which allow you to access certain parts of are not the responsibility of We advise you to keep this password confidential processes information on our Website. By submitting your personal information you agree that My Gemme may participate in, among other things, the fulfillment of orders, the processing of payment details, and customer service. My Gemme is  committed to taking every reasonable measure to ensure that your information is secure in accordance with this privacy policy.

Links to Other Websites

The linked sites may contain content and graphics that contain explicit material unsuitable for minors or that may otherwise be offensive. If you enter these linked sites, you assert that you are of legal age in your jurisdiction to view such material and that any interaction between you or use by you of the content of these linked sites is not in violation of any community or local standards to which you belong and/or from which you access these linked sites.


Questions about the Terms of Service should be sent at


Studio Adress:
My Gemme
Paukstraat 2
4462MK, Goes
The Netherlands